Terms and Conditions
Effective Date: 12-Sep-2024 01:28:14
Welcome to SOON SOON AQUARIUM. These Terms and Conditions govern your use of our website, services, and products. By accessing or using our website and making a purchase, you agree to these terms. Please read them carefully.
1. General
These Terms and Conditions apply to all visitors, users, and customers of SOON SOON AQUARIUM. By accessing our website or purchasing products from us, you accept these terms in full. If you disagree with any part of these terms, please refrain from using our website or services.
2. Products and Services
We offer a range of tropical fish, aquariums, and related products. While we make every effort to ensure the accuracy of the descriptions, images, and pricing on our website, errors may occur, and we reserve the right to correct them.
- Product Availability: All products are subject to availability. If an item is out of stock after you place an order, we will notify you and provide alternative options, including a refund if applicable.
- Live Fish and Plants: Live tropical fish and plants are sold with great care to ensure their health. However, we do not offer refunds or replacements for live animals or plants once they leave our premises, as we cannot control conditions during transport or after they arrive at your location.
- Custom Aquariums: Custom aquarium orders may require a non-refundable deposit and longer lead times for design and production.
3. Pricing and Payments
All prices on our website are displayed in RM(Ringgit Malaysia) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.
- Payment Methods: We accept [list of payment methods]. All orders must be paid in full at the time of purchase or when the order is placed.
- Currency Conversion: For international customers, your payment provider may apply currency conversion fees, for which we are not responsible.
4. Shipping and Delivery
We offer shipping throughout Malaysia and internationally (where applicable), with the following guidelines:
- Shipping Fees: Shipping costs are calculated at checkout and depend on the destination, size, and weight of the items.
- Delivery Timeframes: Delivery timeframes are estimates and may vary due to factors beyond our control, including shipping provider delays or customs processing.
- Live Fish Delivery: We take every precaution to ensure live tropical fish and plants arrive safely. However, due to the delicate nature of live animals, we cannot guarantee their survival during transport unless you choose express shipping with appropriate packaging.
5. Returns and Refunds
Please refer to our Refund Policy for details on how to request a return, refund, or exchange. The policy outlines eligibility criteria, non-refundable items, and the process for returning items to us.
6. Limitation of Liability
To the fullest extent permitted by law, SOON SOON AQUARIUM shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website, products, or services. This includes, but is not limited to, any loss of profits, data, or business interruption, even if we have been advised of the possibility of such damages.
7. Intellectual Property
All content on our website, including but not limited to text, images, logos, and graphics, is the property of SOON SOON AQUARIUM and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or modify any content without our express written permission.
8. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. We reserve the right to suspend or terminate your account if we suspect unauthorized use or any violation of these terms.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
10. Governing Law
These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Malaysia.
11. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the effective date will