At SOON SOON AQUARIUM, we strive to provide high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we are here to assist you with a refund or exchange in accordance with the following policy.

1. Refund and Exchange Eligibility

We offer refunds or exchanges under the following conditions:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• Refund or exchange requests must be made within [3 days] of purchase.
• Proof of purchase (receipt or order confirmation) is required for all refund and exchange requests.

2. Non-Refundable Items

Certain items cannot be refunded or exchanged, including but not limited to:

• Live tropical fish and aquatic plants (due to the delicate nature of live animals and plants).
• Custom or special-order items.
• Items purchased on clearance or during special sales.
• Opened aquarium equipment or supplies, unless defective.

3. How to Request a Refund or Exchange

To request a refund or exchange:

• Email us at [email protected] with your order number, item details, and reason for the return or exchange.
• Bring or ship the item back to our store at 11 A, Jalan Triang  KEMAYAN 29390 KEMAYAN .
• Once we receive the item and verify its condition, we will notify you of the approval or rejection of your refund or exchange.

4. Refund Process

If your refund is approved, it will be processed within 3 business days and a credit will be automatically applied to your original method of payment (credit card, bank transfer, etc.). Please note that:

• Shipping costs are non-refundable.
• If you received free shipping on your order, the actual shipping cost will be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at [your email address] and ship the item to [your address].

6. Damaged or Defective Items

If you received a damaged or defective item, please notify us within 3 days of receiving your order. We will arrange for a replacement or a refund upon inspection of the item.

7. Return Shipping

Customers are responsible for paying the return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at [email protected].

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us
If you have any questions regarding our Refund Policy, please contact us at:

SOON SOON AQUARIUM
11 A, Jalan Triang  KEMAYAN 29390 KEMAYAN 
[email protected]
+60123379843